Returns, Refunds and Cancellations Policy

1. Nature of the Service

TrinitariaVPN offers a digital subscription service. No physical goods are shipped, therefore product returns do not apply. Refunds and cancellations are subject to the terms described in this document.

2. Plans and Pricing

All prices are expressed in Dominican Pesos (DOP / RD$) and are processed through Azul, a PCI-DSS certified payment processor.

Pricing is subject to change with prior notice, in accordance with Section 8 of this policy.

3. Free Trial Period

TrinitariaVPN may offer a free trial period of seven (7) days for new subscribers on eligible plans (currently the monthly and yearly plans). Free trials are limited to one per person. At the end of the free trial, the selected plan begins automatically and is charged to the registered payment method, unless the user cancels before the trial period ends.

For the effect of cancelling during the free trial, see Section 5.3 of this policy.

3.1 Trial abuse prevention

To keep the free trial available to genuine first-time users, TrinitariaVPN employs automated mechanisms to detect attempts to repeatedly claim a free trial with different email addresses. If our systems recognize that a card or email address has already been used to start a free trial, we may require the user to purchase a plan without a trial.

4. Recurring Billing and Failed Charges

4.1 Automatic renewal

Subscriptions renew automatically at the end of each billing cycle (weekly, monthly or yearly) unless the user cancels before the renewal date. The user is billed only for periods that have been started.

4.2 Failed renewals and past-due handling

If a recurring charge fails, the subscription is marked past-due:

• VPN access is suspended until a successful charge restores it.
• The user has fourteen (14) days from the failure date to update their payment method and manually trigger a retry inside the application. We do not automatically retry a failed charge.
• On day seven (7) of the past-due window we send a reminder email.
• If no successful charge occurs within fourteen (14) days of the failure, the account is automatically anonymized under the same process described for cancellation during the free trial (Section 5.3).

5. Subscription Cancellation

5.1 How to cancel

The user may cancel their subscription at any time through any of the following means:

• Within the TrinitariaVPN application, by going to Profile → Manage Subscription → Cancel Subscription.
• By sending a request to the email address support@trinitaria.tech from the email address associated with their account.

5.2 Cancellation during a paid period

If the user cancels during a paid period, they keep access to the Service until the end of the period they have already paid for. No further charges will be made at the end of the current billing cycle, and no refund is issued for the remaining time.

5.3 Cancellation during the free trial

If the user cancels during the free trial period, access to the Service ends immediately upon cancellation. Because no payment has been made during the trial, no partial period is retained.

• The account enters a 14-day recovery window. During this window the user can log back in and purchase a plan without needing to create a new account.
• If the user does not purchase a plan within 14 days of cancellation, the account is automatically anonymized. See our Privacy Policy for what "anonymized" means in this context.

5.4 Subsequent renewal

Once cancelled, the subscription will not renew automatically. The user may reactivate the Service at any time by starting a new subscription from the application.

6. Refund Policy

TrinitariaVPN does not currently offer refunds. The user is billed only for periods they have started; the user can cancel at any time to prevent future charges. If the user cancels during a paid period, they keep access for the remainder of the period they have already paid for.

Cancellation does not entitle the user to a refund. See Section 5.3 (cancellation during the free trial) and Section 5.2 (cancellation during a paid period) for how each state is handled.

7. Disputed charges (chargebacks)

Before initiating a dispute with your issuing bank, we ask the cardholder to contact our team directly. Most concerns are resolved more quickly through that channel. Improper chargebacks may result in the suspension of the account.

8. Modifications

TrinitariaVPN reserves the right to modify its subscription pricing. Any price changes will be communicated to the user at least thirty (30) days in advance and will apply to the next billing cycle following the notice.

TrinitariaVPN also reserves the right to update this policy. Modifications apply only to charges subsequent to the date of publication.

9. Contact