Service Delivery Policy
Effective as of July 16, 2026
This policy describes how and when the TrinitariaVPN service (the "Service") is delivered to the user. Its purpose is to state expressly that TrinitariaVPN is a digital service and that its activation does not involve the shipment of physical goods.
Contents
1. Digital Nature of the Service
TrinitariaVPN is a digital subscription service. It is delivered entirely by electronic means through the TrinitariaVPN application.
Accordingly, and consistent with Section 1 of our Refund and Cancellation Policy:
- No physical goods of any kind are shipped.
- There are no shipping, dispatch, handling, or customs charges.
- No delivery address is required in order to receive the Service.
- No transit, courier, or parcel timeframes apply.
2. Service Activation
Activation is instantaneous. Once the subscription is recorded, access to the Service is enabled on the user's account immediately, with no manual intervention by our team.
| Scenario | When access begins |
|---|---|
| Sign-up with free trial | Immediate access upon completing registration. The first charge occurs at the end of the seven (7) day trial. |
| Sign-up without a free trial | Immediate access once the transaction is approved by the payment processor. |
| Renewal of an active subscription | Access continues uninterrupted; there is no lapse in service. |
| Reactivation after cancellation | Immediate access once the new transaction is approved. |
Important
No charge is made during the seven (7) day free trial. Access to the Service is granted from the start of the trial, not at the time of the first charge.
3. Method of Delivery
The Service is delivered through the TrinitariaVPN application. The user accesses all features included in their plan by signing in to the application with the credentials of the account associated with the subscription.
No physical component is issued or sent: there are no cards, devices, installation media, or printed documentation. The subscription is tied to the user's account rather than to any particular device.
4. Requirements for Access
To use the Service, the user requires:
- A device compatible with the TrinitariaVPN application.
- An active internet connection.
- A TrinitariaVPN account with an active subscription or an ongoing trial period.
5. Transaction Confirmation
Every effective charge generates a receipt sent by email to the address associated with the account. The receipt details the plan purchased, the amount, the date of the charge, and the last four digits of the card used.
Subscription status can be reviewed at any time from within the application, under Profile → Manage Subscription.
6. Activation Issues
If a charge has been approved but access to the Service is not enabled immediately, the user may write to support@trinitaria.tech with the subject "Activation". Requests are handled within 24 to 48 business hours.
In the event that activation cannot be completed for reasons attributable to the Service, the charge will be refunded in accordance with the Refund and Cancellation Policy.
7. Contact
- Email: support@trinitaria.tech
- Response time: 24 to 48 business hours
- Suggested subject: "Activation"